Privacy Policy
This Privacy Policy explains how Loom & Grain ("we", "us", "our") collects, uses, discloses and protects your personal data when you visit loomandgrain.sg or contact us. We are committed to handling your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
1. What personal data we collect
We collect only the personal data you choose to share with us, and limited technical data needed to run the website. This may include:
- Contact details you provide — your name, phone number, email address, and any information about your home or project that you share when you message us on WhatsApp, email us, or call us.
- Technical and usage data — such as your device type, browser, and general interaction with our website, which may be collected through cookies and analytics tools (see Section 5).
We do not collect payment card details through this website, and we do not ask for your NRIC.
2. How we use your personal data
We use your personal data to:
- Respond to your enquiries and provide quotations;
- Design, plan and carry out renovation and interior design services you engage us for;
- Communicate with you about your project, appointments and follow-ups;
- Improve our website and understand how visitors use it;
- Comply with legal and regulatory obligations.
We will only use your personal data for purposes that a reasonable person would consider appropriate in the circumstances, and which you have been informed of.
3. Consent
By submitting your personal data to us — for example, by messaging us on WhatsApp, emailing us, or providing your details during an enquiry — you consent to us collecting, using and disclosing that data for the purposes set out in this policy. You may withdraw your consent at any time by contacting our Data Protection Officer (see Section 9), though this may affect our ability to provide services to you.
4. Disclosure of your personal data
We do not sell your personal data. We may share it only where necessary with:
- Our own team and trade personnel involved in delivering your project;
- Trusted service providers who help us operate (for example, website hosting and messaging platforms), bound to protect your data;
- Authorities or parties where required by law.
5. Cookies and analytics
Our website may use cookies and similar technologies to help the site function and to understand website traffic. These may include analytics tools that collect aggregated, non-identifying usage information. You can control or disable cookies through your browser settings; doing so may affect how the website functions. Where we use tools that can identify you, we will do so in line with PDPA notification and consent requirements.
6. How we protect your data
We take reasonable steps to protect your personal data from unauthorised access, use or disclosure, including serving this website over a secure (HTTPS) connection and limiting access to your data to those who need it to serve you.
7. How long we keep your data
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by law. Enquiry and project records are kept for a reasonable period to support ongoing service, warranty and legal obligations, after which they are securely disposed of.
8. Your rights
Under the PDPA, you may:
- Access the personal data we hold about you;
- Correct any inaccurate or incomplete personal data;
- Withdraw consent to our continued use of your data.
To make a request, contact our Data Protection Officer below. We will respond within a reasonable time, and in any case within the timeframe required under the PDPA.
9. Data Protection Officer
If you have questions about this policy or wish to make a data request, please contact:
Data Protection Officer
Loom & Grain
Email: hello@loomandgrain.sg
Phone: +65 8946 5234
7030 Ang Mo Kio Ave 5, #09-54 Northstar@AMK, Singapore 569880
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.